Delivery and Returns
Up to 5kg: £2.95
This covers most deliverable things on our website, and even multiples.
Over 5kg: £4.95
This is for lots of little things or a couple of big things. And remember…..
Spend over £60 inc VAT to qualify for Free Delivery. When you have goods totalling £60 or more in your basket a Free Delivery button will appear. YOU MUST SELECT THIS OPTION TO RECEIVE YOUR FREE DELIVERY. If you do not select it, delivery will be calculated as above.
Free TS Delivery
If you enter a TS postcode during Checkout you will get the option of a Free Delivery button. YOU MUST SELECT THIS OPTION TO RECEIVE YOUR FREE DELIVERY. If you do not select it you will be charged the standard delivery rates as above.
WE DO NOT REFUND DELIVERY IF YOU DO NOT SELECT THE FREE DELIVERY OPTION. It is the buyer’s responsibility to check for the Free Delivery option availability.
You can collect your items from the Middlesbrough Store only. Currently you must pay for your items before collection. Bear with us, we are working on setting up a cash on collection option.
Collection is not currently available to book online from other locations. To order and book online collections from Whitby or Redcar please call the appropriate branch Locations and Contacts
Order before 2pm Monday to Thursday: Your order will be processed that day and delivery arranged for the following day. Delivery takes 2-3 working days (please note that during the pandemic this may increase. We are not responsible for delays caused by couriers).
Order after 2pm Monday to Thursday: Your order will be processed the next working day and delivery arranged for the following day. In some circumstances (and if you’re lucky!) we’ll get it out the same day but we aim to get it out the following day.
Order Friday, Saturday, Sunday: Your order will be processed the next working day (Monday) and delivery arranged the following day.
Payments types accepted:
Credit or Debit card
You cannot currently pay by cash but bear with us, we are working on a Cash on Collection option. Keep checking our website and social for progress!
Returns and Refunds
Customers are responsible for the cost of any returns.
Returns will only be accepted if:
The product is returned in it’s original packaging
The product is unopened, unused and undamaged
You must meet these requirements to be eligible for a full refund. If you do not, the refund will reflect any damage or used parts of the product.
Returns and refunds must be requested within 14 days. Refunds will be made once the item has arrived back at the Lloyd Street address. We recommend you send your returns ‘signed for’.
For a cash refund you must return the items, unused and in their original packaging to the Middlesbrough branch, along with a valid receipt.
Sale and special offer items will be refunded at the sale or special offer rate. If an free item was offered with an item the free item must also be returned, otherwise the refund will be less the cost of the free item.
You can exchange the product by contacting us. Your exchange will not be posted to you until we receive the item you wish to swap.
Refunds will be made by the same payment method (eg to your credit card or to your PayPal account, cash if collected).
Your statutory rights are not affected.