Delivery and Returns

Delivery Information

Delivery costs:
Up to 5kg: £2.95
This covers most deliverable things on our website, and even multiples.

Over 5kg: £5.49
This is for lots of little things or a couple of big things. And remember…..👇

Free delivery:
Spend over £60 inc VAT to qualify for Free Delivery. 

Please note, a lot of our products are available in 1 ltr or 5 ltr options.

We use a variety of different sources to deliver our products to you.

Store Collection
You can collect your items from the Middlesbrough Store only. There is an option to pay Cash on Collection. For speed of service when you collect we recommend paying for your items on checkout and only using the CoC option if necessary.

Collection is not currently available to book online from other locations. To order and book online collections from Whitby or Redcar please call the appropriate branch Locations and Contacts

Order before 2pm Monday to Thursday: Your order will be processed that day and delivery arranged for the following day.  Delivery takes 2-3 working days (please note that during the pandemic this may increase. We are not responsible for delays caused by couriers).  

Order after 2pm Monday to Thursday:  Your order will be processed the next working day and delivery arranged for the following day. In some circumstances (and if you’re lucky!) we’ll get it out the same day but we aim to get it out the following day.

Order Friday, Saturday, Sunday: Your order will be processed the next working day (Monday) and delivery arranged the following day

 

Payment Methods

Payments types accepted:

PayPal

Credit or Debit card

You cannot currently pay by cash but bear with us, we are working on a Cash on Collection option. Keep checking our website and social for progress!

Returns and Refunds

Customers are responsible for the cost of any returns.

Returns will only be accepted if:
The product is returned in it’s original packaging
The product is unopened, unused and undamaged
You must meet these requirements to be eligible for a full refund.  If you do not, the refund will reflect any damage or used parts of the product.

Returns and refunds must be requested within 14 days. Refunds will be made once the item has arrived back at the Lloyd Street address.  We recommend you send your returns ‘signed for’.

For a cash refund you must return the items, unused and in their original packaging to the Middlesbrough branch, along with a valid receipt. 

Sale and special offer items will be refunded at the sale or special offer rate. If an free item was offered with an item the free item must also be returned, otherwise the refund will be less the cost of the free item.

You can exchange the product by contacting us.  Your exchange will not be posted to you until we receive the item you wish to swap.

Refunds will be made by the same payment method (eg to your credit card or to your PayPal account, cash if collected).

Your statutory rights are not affected.