Privacy Policy

The information you provide when making a purchase from our website is only for our use, to process your order for delivery or collection and for payment purposes. We do not use your data for anything other than your order.  We do not share, sell or otherwise offer your personal data to any other parties.  We do subscribe to Google Analytics which gives us data of users locations, this is not personal to you and does not give us any other personal information.

We drop a cookie when you visit our site. They last for 180 days.  We do not use them for advertising.

Standard Terms of Service including E-Commerce Sales of Goods


 In this document the following words shall have the following meanings:

  • “Buyer” means the organisation or person who buys Goods from the Seller;
  • “Goods” means the articles to be supplied to the Buyer the Seller;
  • “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;
  • “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
  • “Seller” means Oak Road Motor Factors

1                   GENERAL 

Oak Road Motor Factors (ORMF) owns and operate this Website.  The following governs your relationship with ORMF, it’s Website and Online Shop/Store. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by ORMF and ORMF has no control over the Linked Sites, therefore accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

It is the responsibility of the user to check the Privacy Policy of the Website.

1.2              PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and ORMF will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

2                   TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or Force Majeure for which we will not be responsible. 

In order to contract with ORMF you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. ORMF retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be ORMF or may in some cases be a third party. Where a contract is made with a third party ORMF is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment 

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Payment of the price and VAT and any other applicable costs shall be due immediately upon completion of the online sale, unless the Seller agrees that payment may be made upon collection at one of the shop branches.

(d) Cancellation

Your right to cancel an online order
Consumer Contracts Regulations apply to cancellations. You have the right to cancel up to 14 days after receiving your item.  If you choose to cancel your order our preference is that you return it to us in the original UNOPENED packaging. This is because our products are oils and liquids and are packaged specifically by us to be protected.  If you choose to open and repackage the item you will be responsible for any damage to the item during transit and that will be reflected in the refund.  You are responsible for return postage and we recommend that you get a proof of postage or send it back signed-for. Your refund will not be allocated until we receive the item, and we have 14 days from that point to make the refund.  To cancel you must contact us in writing (we will accept email to

If you have opened the packaging and then decided you no longer want the product that is considered a return.  We do not accept returns for mis-ordered or unwanted items that are not damaged.  In the unfortunate event that an item arrives damaged in transit you have 24hrs to send us photographic evidence in order for us to send you a replacement.

3                DESCRIPTION 

Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.


4                SAMPLE 

Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is so shown and inspected for the sole purpose of enabling the Buyer to judge for itself the quality of the bulk, and not so as to constitute a sale by sample


5                 DELIVERY 

Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.  Any date of delivery offered by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.

If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage

The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery and provide photographic time stamped evidence.

6                   RISK

Risk in the Goods shall pass to the Buyer at the moment the Goods are dispatched from the Seller`s premises. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.

7                  TITLE 

Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

8                   WARRANTY

Where the Goods have been manufactured by the Seller and are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge within 30 days from the date of delivery, subject to the following conditions:

  • the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
  • the defect being due to the faulty design, materials or workmanship of the Seller.

Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense, if so requested by the Seller.

Where the Goods have been manufactured and supplied to the Seller by a third party, any warranty granted to the Seller in respect of the Goods shall be passed on to the Buyer.

The Seller shall be entitled in its absolute discretion to refund the price of the defective Goods in the event that such price has already been paid.

The remedies contained in this Clause are without prejudice to the other Terms and Conditions herein, including, but without limitation, Clauses 9 and 10 below.

9                   LIABILITY 

9.1              No liability of any nature shall be incurred or accepted by the Seller in respect of any representation made by the Seller, or on its behalf, to the Buyer, or to any party acting on its behalf, prior to the making of this contract where such representations were made or given in relation to:

9.1.1         the correspondence of the Goods with any description;

9.1.2         the quality of the Goods; or

9.1.3         the fitness of the Goods for any purpose whatsoever.

9.2              No liability of any nature shall be accepted by the Seller to the Buyer in respect of any express term of this contract where such term relates in any way to:

9.2.1         the correspondence of the Goods with any description;

9.2.2         the quality of the Goods; or

9.2.3         the fitness of the Goods for any purpose whatsoever.

9.3            All implied terms, conditions or warranties as to the correspondence of the Goods to any description or the satisfactory quality of the Goods or the fitness of the Goods for any purpose whatsoever (whether made known to the Seller or not) are hereby excluded from the contract.


10                   LIMITATION OF LIABILITY

Where any court or arbitrator determines that any part of Clause 9 above is, for whatever reason, unenforceable, the Seller shall be liable for all loss or damage suffered by the Buyer but in an amount not exceeding the contract price.

Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties. 

Software and ContentThe intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of [Your Online Store URL] or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by ORMF and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

12                   FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract

13                   RELATIONSHIP OF PARTIES 

Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.


The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller.

15                   WAIVER 

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.  If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16                   SEVERABILITY

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

17                   COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


This Agreement shall be governed by and construed in accordance with the law of the United Kingdom and the parties hereby submit to the exclusive jurisdiction of the British courts.

Returns and Refunds

Customers are responsible for the cost of any returns.

Returns will only be accepted if:
The product is returned in it’s original packaging
The product is unopened, unused and undamaged
You must meet these requirements to be eligible for a full refund.  If you do not, the refund will reflect any damage or used parts of the product.

Returns and refunds must be requested within 14 days. Refunds will be made once the item has arrived back at the Lloyd Street address.  We recommend you send your returns ‘signed for’.

Sale and special offer items will be refunded at the sale or special offer rate. If an free item was offered with an item the free item must also be returned, otherwise the refund will be less the cost of the free item.

You can exchange the product by contacting us.  Your exchange will not be posted to you until we receive the item you wish to swap.

Refunds will be made by the same payment method (eg to your credit card or to your PayPal account, cash if collected).

Special Orders

There are a number of items on the website that we do not hold in stock but can be Special Ordered either into store or for delivery.

Terms of Special Orders:

You must contact the number listed on the website to request a price and estimated delivery time
The item will not be ordered by us until we have offered and you have accepted the quoted price. Once accepted you will have 48 hours to cancel. We will not start the process of ordering your item until the 48 hours have passed unless you state in writing that you do not wish to cancel and would like us to order immediately.

Once the item arrives with us we will contact you to let you know it’s on it’s way with the usual delivery costs and timings listed in our Delivery area.

Once delivered, Cancellation and Returns of special orders will only be accepted if:

The product is returned in it’s original packaging
The product is unopened, unused and undamaged, and has not been handled in a way to decrease it’s value.
You must meet these requirements to be eligible for a full refund.  If you do not, the refund will reflect any damage or used parts of the product.

Returns and refunds must be requested within 14 days. Refunds will be made once the item has arrived back at the Lloyd Street address.  We recommend you send your returns ‘signed for’; we will require proof of postage for any item not received by us.  Customers are responsible for the cost of returns. 

Handling Fee
We charge a handling fee for Special Orders which we opt to waive in the first instance.  If you keep the item you will not be charged the handling fee, however if you return the item the waiver is negated and you will be charged the handling fee. The handling fee is 50% of the item cost andw will be deducted from the overall refund given.

You can exchange the product by contacting us.  Be aware that if you are swapping for another special order product it will take longer than the standard timings.  Your exchange will not be posted to you until we receive the item you wish to swap back at the Lloyd Street address.

Refunds will be made by the same payment method (eg to your credit card or to your PayPal account, cash if collected).