How Oak Road are operating during the COVID-19 Lockdown

All of our branches are operating a Closed Door, one-in-one-out system. You will not be able to walk in to purchase items. You must pre-order and pre-pay over the phone before heading to your chosen branch to collect your items. 

You cannot enter the shop without a mask. If you are unable to wear a mask, it may be best to send someone who can. If you can’t do that, you may have to wait a little longer to collect your items as you will need to wait for a member of staff to be free to bring it out to you.

As before, we are open for essential items only.  Please don’t pop out just for car wax or an air freshener. You can add these items to an essential order but they cannot be the reason you leave your home to visit our branches.

We are operating a one-in-one-out system. Where possible, please come alone. If you travel to a branch with another person they will not be allowed in and will have to wait outside.  Please be mindful of the weather while you may have to wait outside – wrap up and wear a hat!

We are doing our best to limit contact with cash and politely request you pay with card over the phone. If you cannot pay by card you must bring the EXACT AMOUNT when collecting your items. We will not be offering change. You will need to count out the money to our staff

When you arrive at your chosen branch please have your order number ready. The quicker we can find your order the less time you’ll spend in the shop!

Please be patient, we are all in this together! We are busier than usual on the phones and so we might take a little longer to answer you or get to the door. We are doing our best and your patience helps keep us smiling!